Swell Multi Pump Premium

Terrible after customer service. Complained but not heard anything whatsoever from them

Only 4 stars as I haven’t fitted the pump yet, if everything works fine it would definitely be a 5 star based on delivery etc

Next day free delivery which is really good. I ordered 6 off 6500 pumps for a set of fountains. Really pleased. Main outlet thread on top of pump is 1 1/2" BSP and not 1 1/4" BSP as advised by technical support but no problem.

Good quality good price, does the job

Missing parts so pretty annoyed

Great service prompt delivery

Good advice on the type of pump I needed. Sensible price and prompt delivery

Great product just what I needed.

What initially was a pleasant and helpful purchase turned out to be a long winded transaction after trying to return a substandard item with poor customer services department trying to resolving the issues.
After receiving the pond pump I opened the packaging and discovered it was of poor quality and in my opinion should be replaced with one that was up to premium standard as advertised. I sent an email with detailed photos of the substandard parts.
I heard nothing but then received an email advising me that the pump would be picked up by a courier who would give me the appropriate returns label for it to be returned to the warehouse. There was no indication when this would happen so I packaged up the pump and after a few days again rang customer services to find out when it would be collected. I was told that the email I had been sent was incorrect and they would send out the correct one and that I would need to take the pump to a DPD pick up point which happened to be the other side of town.
On 5th January I received an email from the courier to say they had picked up the package and were returning it to Swell.
Some 7 days after the courier said they were returning the package your company received it and that returns are usually dealt within 7 days. I waited and waited and when I heard nothing on what I expected to be a simple replacement of the faulty item once received and as you had already seen detailed photos and instigated the return procedure. On 18th January 2021 I again rang to be told the item had to be checked before they could send out a replacement.
I telephoned again and was told it would be chased and I would get an email with an update the following day. I did not get an update so rang Swell again being told the item had not been checked yet. I was unable to escalate the problem with a manager and would have to write in. I eventually got the replacement pump and on initial inspection looks to be okay.
I know we are in difficult times but what should have been a straight forward exchange time and effort wasted on both sides.

Worked perfectly and provided sufficient flow for our waterfall feature

What a fantastic Company. I called them for advice on buying a pump. They took over 15 minutes to assist me and patiently waiting while they directed me to take various measurements to ensure the correct pump. Pump arrived and was so easy to fit and was perfect. I am so happy with my experience from this Company and not hesitate to use them again.

Pump works well pond back to normal

Have not been able to try pump yet, as since the delay because of delivery problems, it is now poring down with rain.

You need unto a 1& a 1,4 pipe adaptors on the pump....

Good product well manufactured last pump of same spec gave 10 years of non stop service

Did what it says and installed quickly