*Excludes direct delivery, bulky items, special orders and certain postcode areas

*Excludes direct delivery, bulky items, special orders and certain postcode areas

*Excludes direct delivery and bulky items

Festive Season Delivery

✔ Order by 5pm for next-day delivery
✔ Please be aware delivery dates are estimates only
✔ Exact dates can’t be guaranteed during this busy period
✔ Special/direct deliveries may also incur additional delays during this festive season

Order by Receive express delivery by Receive standard delivery by
Wednesday 20th Thursday 21st Friday 22nd
Thursday 21st Friday 22nd Saturday 23rd
Friday 22nd Saturday 23rd Wednesday 27th
Sat/Sun 23rd & 24th Wednesday 27th Thursday 28th
Mon/Tue/Wed 25th, 26th & 27th Thursday 28th Friday 29th
Thursday 28th Friday 29th Saturday 30th
Sat/Sun 30th & 31st Tuesday 2nd Wednesday 3rd
Monday 1st Wednesday 3rd Thursday 4th

Express Delivery

✔ Shop till 5pm for next-day delivery
✔ £5.99
✔ Delivered between 7am - 9pm
✔ End-to-end tracking

Order express by Receive order by
Monday 5pm Tuesday 9pm
Tuesday 5pm Wednesday 9pm
Wednesday 5pm Thursday 9pm
Thursday 5pm Friday 9pm
Friday 5pm Saturday 9pm
Saturday any time Monday 9pm
Sunday 1pm Monday 9pm

Standard Delivery

✔ Free 2-3 day delivery over £49
✔ £3.99 deliveries under £49
✔ Delivered Monday-Saturday
✔ End-to-end tracking

Order standard on Receive order by end of
Monday Thursday
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday
Saturday Thursday
Sunday Thursday

Livestock Delivery

✔ £20 for Coldwater & Pond (£30 for Marine)
✔ Same charge no matter size of your order
✔ Delivered Tuesday-Friday
✔ End-to-end tracking

Order livestock on Receive order by
Monday Wednesday 1pm
Tuesday Thursday 1pm
Wednesday Friday 1pm
Thursday Tuesday 1pm
Friday Tuesday 1pm
Saturday Tuesday 1pm
Sunday Tuesday 1pm

Frequently Asked Questions

Q. How much is delivery?

A. Our delivery costs vary depending on the type of delivery you require. You can find the prices to most UK postcodes below, however, a surcharge does apply to some postcodes:

Standard delivery over £49 Free
Standard delivery under £49 £3.99
Express delivery £5.99
Livestock delivery (Coldwater & Pond) £20
Livestock delivery (Marine) £30
Palletised delivery Charges will apply
Frozen delivery £8.99


Q. How long does delivery take?

A. Delivery time varies depending on the type of delivery you have selected, your postcode and other factors. You can find the average delivery time for each delivery method below:

Standard delivery 2-3 days
Express delivery Next day
Livestock delivery See table above
Palletised delivery Varies
Frozen delivery Next day


Q. Why doesn't my order qualify for next-day delivery?

A. Some orders will not qualify for next-day delivery if they require a specialist form of delivery or are being sent to certain postcodes.

Q. How is livefood delivered?

A. Our livefood orders are sent from our livefood distributor to any UK mainland address via a next-day delivery service. This means that any order you place containing livefood and other items will arrive in multiple packages, one from our warehouse and one from our livefood distributor. Our livefood provider dispatches packages Monday to Thursday to avoid livefood being in transit over the weekend. 

Q. How is frozen food delivered?

A. Our frozen food orders are sent directly from our breeder to any UK mainland address via a next-day delivery service before 4PM. Orders are dispatched Monday to Thursday to ensure the goods are not held or delayed over the weekend. Order by 12PM to receive your order the following day shipped by APC courier. Goods cannot be left unattended due to their perishable nature.

Q. How is livestock delivered?

A. All of our aquatic animals are dispatched from our livestock distributors and delivered directly to your doorstep. They're securely bagged and arrive in a polystyrene box with enough heat packs to keep them warm for up to 48 hours. Our distributors only deliver livestock Tuesday through Friday to avoid animals being delayed in transit over the weekend. If you have any concerns about the health/wellbeing of your animal(s) upon arrival, please contact us as soon as possible, or at least within 48 hours of receiving your livestock order.

Q. Why has my order arrived in separate packages?

A. If you add frozen food, livefood, and/or livestock to an order that also includes dry goods, you'll receive your order in multiple packages. This is because our frozen food, livefood, and livestock is dispatched by different distributors and specially packaged according to the needs of the goods, e.g. in a polystyrene box for livestock orders. Depending on when you place your order, you may receive your frozen food, livefood, and or/livestock before or after your dry goods.

Q. Why do livestock delivery charges differ?

A. Our coldwater & pond livestock and our marine livestock are dispatched from different distributors. This means that there's a difference in delivery charge depending on what kind of livestock you order, £20 for coldwater & pond livestock and £30 for marine livestock. If you place an order that contains both coldwater & pond livestock and marine livestock, you'll be charged a delivery fee of £50 (£20 + £30).

Q. Why is the courier saying they don't have my parcel?

A. Our system will let you know once the order has been dispatched and passed to the courier, however, at busy times, it can take the courier a while to update the status message.

Q. How do I track my order?

A. Once you have placed your order, you will receive an email that will contain the tracking information for your order, including your unique tracking number and the site where you can track your parcel. 

Q. What should I do if my order is delayed?

A. You should be able to track your order to find out about any delays to your delivery. If you are unable to track your order or find that it has been returned to Swell, please contact us so that we can track it for you and help to get your items. 

Q. Do you charge extra for certain postcodes?

A. Unfortunately, our couriers charge us significantly more to send to certain locations, so there is a small additional cost for some locations.

These include Northern Ireland, the Isle of Man, the Scilly and the Channel Islands, and the Scottish Highlands. Postcodes: AB36-56, FK17-21, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH19-50, ZE1-3. 

Q: Do you process orders on bank holidays?

A. Unfortunately, our couriers don't work on weekends or bank holidays, so we're unable to dispatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.

Q: Are delivery times guaranteed?

A. We cannot guarantee dispatch times for items delivered from our warehouses or direct from suppliers.

Q: What do I do if the courier damages my order?

A. Don’t panic! We will do everything to help. Simply complete this form on our damages page.