Will delivery be affected by Christmas 2021?
Yes, over the Christmas period our warehouse will be shut on the 25th and 26th of December 2021 as well as the 1st of January 2022. There will also be no carrier collections on the 27th of December 2021. Your items will be sent to you as soon as possible during the following days if you make an order on any of these dates.
What is the last date I can make an order and receive it before Christmas Day 2021?
Any item eligible for 1-2 day delivery should arrive before Christmas Day if ordered before 1pm on December 22nd. The last date you can order a D&D aquarium and receive it before Christmas is December 1st.
How much does delivery cost?
Delivery starts at just £3.49 for small items sent by Royal Mail and costs £4.95 for larger items. Most orders over £49 are shipped for free, but surcharges do apply to some postcodes.
How long does delivery take?
In stock items ordered before 1pm are despatched on a 1-2 day delivery service. Special order and direct delivery items may take longer
Can I select a specific delivery date or time?
Yes, if your order is despatched via DPD you can reschedule a one-hour delivery slot that suits you. Unfortunately, the Royal Mail service we use for posting smaller packets doesn't have this feature.
What should I do if my order is delayed?
Most orders arrive within 1-3 working days. Our couriers will usually email or text the delivery details so you can track your order. If you're unable to find this, please contact us and we can track it for you.
Do you process orders on weekends or bank holidays?
Unfortunately, our couriers don't work on weekends or bank holidays, so we're unable to despatch orders taken at these times. However, we do work hard to keep any further delays to a minimum. Please contact us if you need anything.
Do you charge extra to deliver to certain postcodes?
Unfortunately, our couriers charge us significantly more to send to certain locations, so there is a small additional cost for some locations. These include Northern Ireland, the Isle of Man, the Scilly and the Channel Islands, and the Scottish Highlands. Postcodes: AB30-56, IV, HS, KA27-28, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT, TR21-25.
Why is the courier saying they don't have my parcel?
Our system will let you know once the order has been despatched and passed to the courier, however, at busy times it can take the courier a while to update the status message.
Do you deliver outside the UK?
We're currently not shipping outside the UK, but do hope to reinstate this service in the future.